User Groups Team (JUG) Official
We maintain and support a directory of all local Joomla! User Groups that are being organised by the community to meet Joomla! users in real life to share Joomla! knowledge.
We support and advise Joomla! User Group Organisers.
|Djamel Kherbi Algeria||Team Leader||Aug 2015|
|Brian Ronnow Denmark||Assistant Team Leader||Jun 2015|
|Eric Lamy France||Contributor||Feb 2015|
|Jennifer Gress United States||Member||Aug 2014|
|Noemi Sanchez del Rio Spain||Member||Jun 2017|
|Rowan Hoskyns Abrahall United Kingdom||Member||Department Coordinator||Jun 2015|
|Joomler||Position||Role||Date Started||Date Ended|
|liam United Kingdom||Team Leader||May 2012||May 2015|
|Alejandro Pascoli Argentina||Contributor||Nov 2014||Oct 2016|
|Bruce Valle United States||Contributor||Jun 2015||Jun 2017|
|Daniel Dubois France||Contributor||Dec 2016||Mar 2017|
|Duke Speer United States||Contributor||Trademark Reviews||Dec 2013||Jun 2017|
|Helvecio "Elvis" da Silva Brazil||Contributor||Nov 2014||Oct 2016|
|Luca Marzo Italy||Member||Dec 2016||Mar 2017|
|Ruth Cheesley United Kingdom||CLT Liaison||Jan 2012||Jul 2016|
|Saurabh Shah India||Member||Nov 2014||Sep 2016|
|Shirat Goldstein Israel||Member||Mar 2016||Sep 2016|
|Thomas Kahl Germany||Member||Mar 2016||Sep 2016|
|Wim Marynes Belgium||Member||Jun 2015||Jul 2015|
In attendance: Jenn Gress Noemi Sanchez Del Rio Rowan Hoskyns-Abrahall Brian Row Djamel Kherbi No Shows: Eric Lamy We had our bi-monthly meeting, second meeting of the month of July, held from 19 pm to 20 pm CET on Google hangout, the following items were...Read more: 18th of July User Group Team (JUG Team) meeting minutes
In attendance: Brian Row Djamel Kherbi Rowan Hoskyns-Abrahall Apologies: Jenn Gress Noemi Sanchez Del Rio No Shows: Eric Lamy We had our bi-monthly meeting first meeting for the month of July, held from 19 pm to 20 pm CET on Google hangout, the following items...Read more: 04th of July User Group Team (JUG Team) meeting minutes
In attendance: Jenn Gress Brian Row Djamel Kherbi Noemi Sanchez Del Rio Rowan Hoskyns-Abrahall No Shows: Eric Lamy We had our bi-monthly meeting second meeting for the month of June, held from 19 pm to 20 pm CET on Google hangout, the following items...Read more: 20th of June User Group Team (JUG Team) meeting minutes
In attendance: Jenn Gress, Eric Lamy, Djamel Kherbi, Bruce Valle, Rowan Hoskyns Abrahall Report: Meeting minutes 1. Pending listing : Nice is ok, Eric and Bruce are working in translations, and the French is now 100% translated. Spanish will be finished by this weekend 2. Adding...Read more: 16 May JUG Team Meeting Minutes
In attendance: Jenn Gress Brian Row Djamel Kherbi Bruce Valle Rowan Hoskyns-Abrahall No Shows: Eric Lamy We had our bi-monthly meeting first meeting for the month of May , held from 19 pm to 20 pm CET on Google hangout, the following items were...Read more: 02 May JUG Team Meeting Minutes
In attendance:Brian RonnowJenn GressBruce ValleRown Hoskyns-Abrahall Apologies:Djamel KherbiNo shows:Eric Lamy At last word Eric is 43% through translating Rules and Terms on docs to French. Bruce is 84% through translating Rules and Terms to Spanish. We are going to be taking a look at some...Read more: 18th April 2017 JUG Team Meeting Minutes
MINUTES: Call for volunteers is open to admit one more full member, preferably with another language and experience with handling support tickets. Djamel will be attending JAB for the team this year with a view to being available to any current or potential JUG organisers during the Make it...Read more: Jug Team Meeting - 4th April 2017
In attendance: Jenn Gress Brian Row Djamel Kherbi Apologies: Daniel Dubois Rowan Hoskyns-Abrahall No Shows: Bruce Valle Eric Lamy We had our bi-monthly meeting second meeting for the month of March , held from 19 pm to 20 pm CET on Google hangout, the following items...Read more: 21 March 2017 User Groups Team (JUG) meeting report
In attendance: Djamel KherbiJenn GressDaniel Dubois Apologies: Brian RonnowRowan Hoskyns-Abrahall No shows: Eric LamyBruce Valle Djamel to draft the next newsletter. Jenn to review after. We'll miss our self-imposed due date of the 10th of each month but we're just getting started so it's...Read more: 7 March 2017 JUG Team Meeting Minutes
In attendance: Jenn Gress Rowan Hoskyns-Abrahall Brian Row Djamel Kherbi Daniel Dubois Apologies: Luca Marzo No Shows: Bruce Valle Marco Richter Eric Lamy Duke Speer We had our bi-monthly meeting second meeting for the month of February , helded...Read more: 21 February 2017 User Groups Team (JUG) meeting report
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JUG Team Member Expectations/Responsibilities
The JUG Team’s activities are centred around the Ticketing System and this is essential to our operations. We need people that are willing to commit to checking emails and for new tickets daily and to reply/follow up promptly in a very timely manner. Inactivity and lack of follow through is not acceptable in this group and we move people to “Contributor” when activity becomes less frequent.
Polite, friendly, clear communication at all times (including on personal social media)
Check your email at least daily and respond to anything that needs action
Attend team meetings or give advance warning for absence. If two or more meetings are missed without apologies you will be moved to the “honour roll” and be in the Organisers and/or Contributor Teams.
Promptly address new tickets and listing updates.
Answer tickets assigned to you within 24 hours.
Follow up with tickets assigned to you as needed and continually/regularly.
JUG Team Specific
Keep documentation on docs.joomla.org up to date - standing item on agenda.
Update JUG team pages on https://docs.joomla.org/Joomla_User_Group_Team
Learn trademark & licensing requirements for JUG registration
Assist in translating content (when fluent in more than one language)
JUG Organiser Mentoring
Outreach & forum support - for new and existing organisers (subscribe to forum at http://forum.joomla.org/viewforum.php?f=562)
1-2-1 ‘hand holding’ for new JUG organisers
Assist with creating, sharing and updating resources for JUG organisers
Maintaining docs.joomla.org pages by adding their information/resources
Assist with monthly JUG team newsletter
With the upcoming migration to the new Registered Joomla User Group directory, the increase in registrations and other exciting news, there is now a chance to be part of this team.
Please fill out the member application form if you are interested in being a member of the JUG Team.
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